Our goal is to get you your product as quickly as possible and ship all orders within two to five business days. A $20 shipping and handling fee will be added to all orders. If you need your order to arrive by a specific date, you MUST specify this in the comments section or call our toll free line, (866) 638-5834 and speak with a customer service representative. There may be additional costs incurred in such cases and we will notify you if that is the case.
Oversize Delivery Surcharges
Certain items are oversize or overweight and incur additional shipping charges. You will be contacted by one of our Customer Service Representatives and notified of any additional shipping costs before your order is processed. Should the additional cost of shipping prove prohibitive, you may cancel your order without penalty (we will not bill your credit card until you have accepted the shipping costs).
Customers can request rush delivery at an additional cost at the time of your order. Depending on where you live there will be several shipping options presented to you while you make your order.
A Tracking Number will be emailed to you once your order has been shipped. To track your package, please visit Purolator and enter the tracking number that was emailed to you. Once your order is shipped, Purolator will do everything they can to deliver it to you on time. In the event of a delayed delivery, you may contact Purolator directly at 1.888.SHIP-123 (1-888-744-7123) or at purolator.com .
Signing For Delivery
All deliveries MUST be signed for. Otherwise Fresh Air Concept cannot take responsibility for delivery.
All orders being delivered to a P.O. Box will be shipped via Canada Post. Because there is no signature option available for deliveries to a P.O. Box, Concept cannot take responsibility for delivery.
All shipments refused by the buyer for delivery will be charged a 40% restocking charge.